Data Deletion Instructions

Last updated: 2026-07-21

You have several ways to delete data from Watinza. Pick whichever option fits your situation.

1. End-customers (you received a WhatsApp message from a Watinza customer)

If a business has sent you WhatsApp messages using Watinza and you want them to stop and/or delete your data:

Stop further messages immediately — reply STOP, UNSUBSCRIBE, CANCEL, or QUIT to any message you received. Watinza detects these keywords automatically within seconds and flips your opt-in flag to OFF. You will not be messaged again from that business.
Request full deletion — email privacy@watinza.com from any address, including the phrase "Delete my data" and your phone number in international format (e.g. +12025550101). We will:
- Acknowledge within 24 hours
- Identify which Watinza customer holds your data and forward your request to them
- Complete deletion within 30 days
- Email you written confirmation when complete

2. Self-service deletion (you have a Watinza account)

If you are a Watinza customer (business) and want to delete your own account:

Log in to https://watinza.com
Go to Settings → Account
Click Delete account
Confirm by re-entering your password

Your account, contacts, message history, templates, campaigns, automation rules, and Meta access tokens will be soft-deleted immediately and permanently purged within 30 days. Backups are rotated out within 60 days.

3. Disconnect WhatsApp without closing your Watinza account

If you only want to revoke Watinza's access to your WhatsApp Business Account (but keep your Watinza workspace, contacts, and campaign history):

Log in to https://watinza.com
Go to Settings → Integrations → WhatsApp
Click Disconnect WhatsApp Business Account

Your Meta access token is revoked and deleted immediately. We will no longer be able to send or receive messages on your behalf. Existing message history is retained according to your retention setting (default: 90 days) unless you also delete your account.

4. Email request (if self-service is unavailable)

Email privacy@watinza.com from the email address registered on your Watinza account. Subject line: Delete my data.

We will:

Confirm receipt within 24 hours
Verify your identity by replying to your registered email
Complete deletion within 30 days
Send you written confirmation when complete

5. Facebook Login Data Deletion Callback

Per Meta's Platform Terms, if you previously used Watinza's Facebook / Meta Embedded Signup to connect a WhatsApp Business Account and you have since deauthorized our app inside Facebook Settings:

Meta sends us an automated signed deletion request
We immediately revoke the access token, mark your WABA connection as disconnected, and queue your tenant data for deletion under the same 30-day window described above
If you want to check or expedite the status, email privacy@watinza.com with the subject "Facebook data deletion status" and include your Watinza workspace name or registered email

6. What gets deleted

Your account credentials, profile, and login history
All uploaded contacts and contact lists
All sent and received WhatsApp message content and metadata
All templates and campaigns you created in Watinza
All automation rules, segments, and short links
All analytics tied to your workspace
Meta access tokens, WABA IDs, and phone number IDs
API keys and outgoing webhook secrets

7. What we may retain (legal obligations only)

Invoice and billing records — retained 7 years to comply with US/PK tax law
Audit logs of security-relevant events (login, password change, token rotation) — retained up to 24 months, then permanently deleted
Anonymized, aggregated usage statistics that cannot be linked back to you or your contacts

8. Questions or escalations

If you do not receive a response within 24 hours, or you are not satisfied with how your deletion request was handled, contact us at:

Data Protection
Email: privacy@watinza.com
Phone: +92 324 4464042
Postal:
Watinza
30 N Gould St #40311
Sheridan, WY 82801, USA